Conflict Resolution Coursework Example
Free Conflict Resolution Coursework Example
Hospital surveys indicate that hospital staff members often perceive the physicians as the main cause of conflicts in hospitals. Physicians are disruptive mainly because of forceful personalities and minimal training regarding interpersonal skills. A disruptive physician decreases the healthcare delivery efficiency and increases stress in the hospital environment. Many times this causes the supportive staff to lose work morale and the team spirit which may adversely lead to a dysfunctional team, poor communication, and withholding of critical information because of the fear of increasing conflict (Finkelman, 2016). This ultimately has a negative impact on the patient care because the physician may lose proper nurse support and eventually become isolated.
An example of a disruptive physician conflict occurred when I was working as a nurse assistant to Dr. MacBean at the Midwestern hospital. After a short while, I observed that he would direct unfounded resentment my way, particularly during the surgery proceedings and use names like ‘dump-headed lady’ or ‘idiot.’ Sometimes when I did not clearly understand the instructions he would use curse words to describe me. This was really affecting my ability and confidence to carry out my duties as a physician assistant. Further, it lowered my working morale and made me fear passing patient information in order to avoid his encounter. I realized that the conflict will go unresolved and this would greatly affect my work. We needed to communicate and enable him to understand the importance of interpersonal skills. At this point, the delegation was an issue because I did not know who to talk to and feared it would escalate the issue.
The type of conflict that I experienced was disruptive physician conflict. This is because it greatly undermined my morale towards work, diminished the level of productivity, efficiency, and quality of patient care ...
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