Communication Styles Coursework Example

COMMUNICATION STYLES AND RESPONNSES Name Institution Instructor Date People communicate and respond every day not knowing there are styles of doing so. The styles have cost and benefit, and thus one must be careful when answering. The three main techniques of communication include assertive, nonassertive and aggressive (O’Connor et al., 2001). In assertive conversation, the person is precise when communicating and makes his or her own independent choices. A nonassertive person allows others to make decisions on his or her behalf. An aggressive person forces his or her own decisions disregarding other people. I shall examine the responses, cost, and benefits from six scenarios. Scenario A In this scenario, the supervisor is using aggressive communication through raising the voice. Nonassertive communication will be kneeling down and begging the supervisor for forgiveness. An aggressive response will entail answering rudely, for instance, say to the boss one thousand times (O’Connor et al., 2001). An assertive response will involve responding to the supervisor by saying I am sorry and show readiness to do the right thing. By being nonassertive, most people may under look me and bypass me during decision making. The benefit is that he may leave me if I do not confront him back. An aggressive response will create bad blood with the seniors, and even firing me later. The benefit is that the supervisor will move away and allow me to do the work at my pace. By being assertive, I will have admitted my silly mistake but still, allow me to proceed with the work which is a benefit. Scenario B My colleague exhibits aggressive communication and behaviors through late coming and interruptions. My aggressive response will be to chase him out and shout back telling him to keep off his weird behavior (O’Connor et al., 2001). Using an assertive response, I will advise him to keep calm so that he can get from where we are. A nonassertive reaction will involve playing hu...